These Terms of Service set out the rules for using the Kraken Group website available at https://krakengroup.eu/, including the types and scope of electronic services provided through the website, the conditions for their provision, and the complaint procedure.
I. Definitions
- Website means the website available at https://krakengroup.eu/ together with all functionally related subpages.
- Service Provider means KRAKEN GROUP Spółka z ograniczoną odpowiedzialnością z siedzibą w Poznaniu, ul. Szamarzewskiego 21/2, 60-514 Poznań, KRS: 0001115291, NIP: 7812072890, REGON: 529113832.
- User means any natural person, legal person, or organizational unit using the Website.
- Electronic Services means services provided electronically through the Website, in particular access to informational and commercial content and the ability to send a message via contact forms.
- Contact Form means the electronic form enabling the User to send an inquiry to the Service Provider.
- Terms means this document.
II. Types and scope of electronic services
Through the Website, the Service Provider provides free electronic services consisting in:
- allowing access to publicly available informational, brand, and commercial content concerning Kraken Group and its products and services,
- enabling contact with the Service Provider through contact forms,
- enabling access to third-party services and content if such content is embedded in or linked from the Website.
The Website is of an informational and commercial nature. Using the Website itself does not result in the conclusion of a sales agreement or a service agreement unless the parties expressly agree otherwise in a separate relationship.
III. Technical requirements
Proper use of the Website requires:
- a device with Internet access,
- an up-to-date web browser supporting HTML5, CSS, and JavaScript,
- enabled cookies or other local storage technologies where necessary for selected Website functions or for using embedded third-party content.
The Service Provider exercises due care so that the Website works correctly in commonly used browsers but does not guarantee full compatibility with every software version and device.
IV. Commencement and termination of electronic services
- The agreement for the electronic service consisting in browsing Website content is concluded when the User enters the Website and is terminated when the User leaves it.
- The agreement for the electronic service consisting in using the Contact Form is concluded when the User starts filling in the form and ends when the message is successfully sent or when the User stops using the form without sending it.
- The User may stop using free electronic services at any time by leaving the Website or discontinuing the use of a given function.
V. Rules for using the Website and Contact Forms
- Use of the Website is voluntary and, as a rule, free of charge.
- The User is obliged to use the Website in accordance with applicable law, accepted practice, and these Terms.
- When sending a message via the Contact Form, the User should provide accurate, up-to-date, and non-misleading information.
- If mandatory fields are left blank, sending the form or obtaining a reply may be impossible.
- The User should not transmit through the Website any information whose disclosure would infringe the law, third-party rights, or confidentiality obligations.
VI. Prohibited content and activities
The User must not provide unlawful content or undertake actions that could disrupt the functioning of the Website. In particular, it is prohibited to:
- send offensive, defamatory, vulgar, or rights-infringing content,
- impersonate other persons or entities,
- attempt to bypass security measures, scan vulnerabilities, conduct unauthorized testing, or gain unauthorized access to data,
- use automated tools in a way that causes excessive load on the Website,
- introduce malware, code, or links that may threaten the security of the Website or its users.
The Service Provider may refuse to handle messages or requests containing unlawful content, spam, or materials unrelated to the Website's business profile.
VII. Complaints regarding electronic services
The User may submit a complaint concerning the functioning of the Website or the electronic services provided through it:
- by e-mail to: info@krakengroup.eu
- in writing to the Service Provider's registered office address.
To facilitate complaint handling, it is recommended to include at least the complainant's identifying details, contact details, a description of the issue, and the requested resolution.
Complaints are handled without undue delay, no later than within 14 days from receipt, unless the nature of the matter requires additional information from the User.
VIII. Liability
- The Service Provider exercises due care to ensure that information published on the Website is accurate and up to date, but does not guarantee that it will always remain fully current.
- The content available on the Website is informational and commercial in nature and does not automatically constitute an offer within the meaning of civil law unless explicitly stated otherwise.
- The Service Provider is not liable for temporary unavailability of the Website resulting from maintenance, failures, force majeure, issues on the side of external providers, or other circumstances beyond the Service Provider's control.
- The Service Provider is not liable for the consequences of using information from the Website without first verifying its current status and suitability for the User's individual situation.
- The Service Provider is not responsible for the operating principles, content, or privacy practices of external entities linked to or embedded in the Website.
IX. Intellectual property rights
- Content, photographs, videos, graphics, the Website layout, markings, trade names, and other elements available on the Website may be protected by law, in particular copyright and industrial property regulations.
- Copying, recording, distributing, publicly making available, or otherwise using materials from the Website beyond the scope of permitted use requires prior consent of the Service Provider or another authorized entity.
X. Personal data and cookies
The rules for processing personal data and using cookies, including cookies set by providers of embedded third-party content, are described in the documents Privacy Policy and GDPR Information Clause, which supplement these Terms.
XI. Final provisions
- These Terms may be amended in the event of changes in law, changes to the Website's functionality, changes to the Service Provider's identifying data, or changes to the scope of electronic services.
- The current version of the Terms is published on the Website and becomes effective on the day of publication unless a different effective date is indicated in the Terms themselves.
- Matters not regulated herein shall be governed by applicable Polish law and European Union law.
XII. Contact
- e-mail: info@krakengroup.eu
- phone: +48 790 350 450
- contact form available in the Contact section
